Refund Policy

Last revised: September 25, 2026

This is a translation; the Russian text prevails.

When we refund

If within 14 days of payment the Service did not work through our fault (the platforms you paid for were unavailable, downloads failed in every format), we refund the cost of the unused period.

When we do not refund

If the plan was used as intended (there were successful downloads in paid formats), or if the problem was caused by the source platform (private video, deleted video, regional restrictions).

How to request a refund

Email support@skachok.com with your account email and the payment date. We review requests within 3 business days; the money is returned to the same payment method, in the currency of payment (rubles or US dollars), within the timeframe set by your bank.